Terms And Conditions

 

1. Introduction

These Terms and Conditions (hereinafter referred to as "these Terms") set forth the conditions for using the website operated by ao Jewellery (hereinafter referred to as "our Company"). By accessing or using this website (hereinafter referred to as "this Site"), users agree to these Terms. Our Company is based in New Zealand and sells online globally.

2. Provision of Services

Our Company provides information and sales services for jewellery products through this Site. The information and services provided are on an "as-is" basis without any guarantees.

3. Users

In these Terms, "Users" refers to individuals who search, view, and use the content (images, text, designs, logos, videos, programs, information, etc.) provided by our Company. Users agree to comply with applicable laws, ordinances, regulations, notifications, these Terms, user guides, and privacy policies when using the services.

4. Use by Minors

Minors may not use the services without the consent of their legal guardians. If a minor uses the services, their legal guardians assume full responsibility.

5. Suspension of Service

Our Company may suspend the use of the services without prior notice in the following cases:

1. If the purchaser's address information is false.

2. If there is a delay in fulfilling payment obligations, refusal to accept products for an extended period, or refusal to exchange products.

3. If prohibited acts as defined in these Terms are committed.

4. If there are other violations of these Terms.

6. Use of Personal Information

Personal information obtained in connection with the use of the services will be appropriately handled in accordance with the privacy policy.

7. Purchase of Products

1. Users may purchase products from our Company through the services.

2. Users must follow the method specified by our Company when applying to purchase products.

3. Our Company reserves the right to cancel the sale of products or take other appropriate measures without prior notice to Users. 

8. Payment Methods

1. The total amount for products includes the product price, consumption tax, shipping fees, and handling fees.

2. Payment must be made using a credit card in the User's name or by another method approved by our Company.

3. When paying by credit card, Users must comply with the terms and conditions of the contract with the credit card company.

9. Returns and Exchanges

All products are custom-made and are non-refundable except as required by law. Exchanges are accepted within 14 business days of product receipt. In the case of exchanges, the product may be exchanged for another product or a credit note of the same value will be issued.

1. Product returns are only accepted in the following cases:
- The product is defective.- The product received is different from the order.

-We strongly recommend that returned products for exchange be shipped with a tracking number. Our Company is not responsible for any loss or damage. Sale items and earrings are non-exchangeable with no exceptions.

-If the exchanged product is in its original condition, it may be returned. A credit voucher of the same value (valid for one year) will be issued for the returned product.

-Custom-made products or products with engravings are considered special orders and are not eligible for resizing, returns, or exchanges. If there are damages (excluding delivery errors) or discrepancies upon arrival, our Company will repair or adjust the product in agreement with the customer.

-Resizing and repair services are generally charged services. The cost of repair may vary depending on the design of the jewellery. Please inquire for details. If the ring size cannot be measured, it is strongly recommended to have it measured by a professional jeweller. Alternatively, you may use our ring sizer rental service (available in New Zealand).Our Company is not responsible for any inaccuracies in sizing.

Our Company offers a one-time free resizing service for jewellery without stones and non-sale items. If the size does not fit, please contact us.

10. Accuracy of Information

We strive to ensure that product information, prices, stock availability, and other details on this Site are as accurate as possible. However, there may be errors or inaccuracies. Our Company does not guarantee the accuracy, completeness, or timeliness of this information. Users use this information at their own risk.

11. Price Changes

Our Company reserves the right to change product prices without prior notice. Price changes become effective upon posting on this Site. The price at the time of order confirmation will apply to already confirmed orders.

12. Disclaimer

1. Our Company is not responsible for delays or problems caused by the delivery service.

2. Our Company is not responsible for temporary suspensions of service due to natural disasters, system failures, or other unforeseen events.

13. Prohibited Actions

Users are prohibited from engaging in the following actions:

1. Actions that cause disadvantage or damage to other users or third parties.

2. Actions that infringe on intellectual property rights.

3. Providing false information.

4. Collecting or storing personal information of other users.

14. Intellectual Property Rights

All intellectual property rights for the content provided through the services belong to our Company.

15. Information Management

Our Company collects information such as IP addresses and access frequencies to investigate user access histories.

16. Maintenance of Services

Our Company may temporarily suspend or terminate services for maintenance without prior notice.

17. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of New Zealand. Users agree to submit to the exclusive jurisdiction of the courts of New Zealand for any disputes arising out of or in connection with this Site.

18. International Sales

Our Company sells products to customers worldwide but asks that users comply with the laws and regulations of their respective countries. Sales may be restricted in certain countries or regions. 

19. Language

These Terms are originally written in English, and the English version shall prevail in the event of any discrepancies between translations.

20. Changes to Terms and Conditions

Our Company reserves the right to change these Terms at any time. Changes will become effective upon posting on this Site. Users are responsible for regularly reviewing these Terms.

21. Contact Information

For questions or inquiries regarding these Terms, please contact us at:[ao Jewellery][0273687207][ao.2019.blue@gmail.com]