Shipping
All Ao Jewellery is made to order and can take up to four weeks to make before being shipped. This is because all pieces are handmade here in Coromandel, New Zealand.
If you need your piece in a rush please email hello@aojewellery.com to discuss.
Making days (3-30days) + shipping days
We use sustainable packaging.
New Zealand
Economy (no tracking) $5
Courier (full tracking) $7
Signature (full tracking, signature required $10
3-7 working days
Australia
Tracked Shipping (DHL)$25
7-14 working days
Japan
Tracked Shipping (DHL)$35
7-14 working days
United States
Tracked Shipping (DHL) $50
7-14 working days
The guide to these delivery times are an estimate only and can vary depending on which part of the world you are shipping the items to.
Ao Jewellery can not be responsible for delays caused by customers clearance, local duties, and taxes. Ao Jewellery is not responsible for delays caused by the courier companies.
If your parcel is not delivered to you within the time frame, please email us at: ao.2019.blue@gmail.com. We will be more than happy to help.
Ao Jewellery will not be liable for the subsequent costs incurred in the cases of incorrect delivery information or failure to retrieve parcels from the delivery centre, causing the item to be sent back to our studio. An additional cost will be added to ship the goods to you again.
Export Restrictions / Customs
All taxes and duties including customs and import taxes are the customer's responsibilities and may be a government requirement of import. Ao Jewellery has no control over these and will not refund customers for any charges.
Disclaimer
Ao Jewellery will not take responsibility for any breakages after the order has been delivered in good condition. We are not responsible for any delivery delays after the order has left our studio or due to any circumstances beyond our control.