Repair & Maintenance

ao Jewellery hopes that you will use your purchased jewellery for a long time. It is very sad when your favorite jewellery becomes unusable. We offer post-purchase repair and maintenance services for a fee.

Repair

Repair fees vary depending on the item being repaired. Please attach a picture of the item so we can easily determine if the repair is possible and save you from having to contact us several times.

- Repair time takes 4-5 weeks.

Cleaning Service

As jewellery is used, it may lose its bling or develop fine scratches on the surface. We offer a free cleaning service to ensure that your jewellery will shine again and last for a long time.

- You are responsible for shipping costs.

- We are not responsible if your package is lost in the shipping process.

- This service is only available for ao Jewellery products.

- Allow 4-5 weeks for cleaning/polishing.

For repair or maintenance inquiries, please contact us at
hello@aojewellery.com
Please include "Repair" or "Maintenance" in the subject line of your email.